Connect real-world signals

Let reality reach the company

Support messages, GitHub activity, CI and production alerts are evidence. Ingestion makes that evidence durable; it does not decide what the company should do.

signal → durable evidence → bounded claim → reconciliation → Task or no-op

An authorized reconciliation Agent decides whether the signal belongs to existing intent, deserves new accepted work or requires no action. Provider identity and deduplication prevent webhook retries from becoming duplicate organizational work. A bounded claim lets one Agent reason without holding a database transaction.

Reconcile one repeated support delivery

The support provider emits three webhook deliveries for the same onboarding defect. The integration records one privacy-safe external-event identity and preserves the provider evidence. The support Second Mate claims it, then finds that pull request 128 already represents the accepted outcome.

It links the evidence and completes reconciliation without creating another Task. The support provider remains authoritative for the customer conversation; PostgreSQL owns the Fleet’s ownership decision; Git and its provider own the delivered change.

A targeted notification may wake the Second Mate quickly, but the notification is never the durable work. If it is missed, the event row remains available for reconciliation.

Keep integrations replaceable

Webhook receivers, Argo Events or another automation system can perform deterministic ingestion and preprocessing. A searchable observability warehouse can help Agents investigate history. Neither should silently become the place that accepts outcomes or grants authority.

The invariant is more important than the integration:

• evidence is durable before wake-up;
• duplicates map to one provider identity;
• claims recover after failure;
• reconciliation ends in an explicit Task, link or no-op;
• consequential choices route through the same attention system.

Now teach the domain what it should retain without confusing memory with truth in Teach the company.